At Moon Fire Studios, we strive to give our customers the most enjoyable shopping experience possible. To make sure that happens, our store policies are fair, clear and transparent. Read on to see all our policies below. If you can’t find the exact information you’re looking for, please get in touch and we’ll do our very best to help you out.
Due to the handmade, natural and organic nature of our creations and products used, no refunds or exchanges are available. Detailed photos are available upon request. All monitors and screens can alter colours, therefore, if you are unsure, please contact us for further assistance. If you have any issues with products after purchase, let us know so that we may aid in correcting the matter.
Once a package is out of our hands, it is up to the happy mail gods to get it securely into your possestion. Moon Fire Studios has no control over length of time, theft, delivery drivers or any and all other random acts of God.
All custom orders require a 50% non-refundable payment before start of order. Payment in full upon completion. You may change your mind about details, we always do! But, please don't over do it. We are only human! We do our best to get projects finished in a timely manner, but life can get in the way of our blissful creation. Moon Fire Studios reserves the right to cancel, delay or change custom orders if it is detrimental to us, or you!, in any manner.
As always, communication is key! Contact us for any questions or concerns.